Helping vape shop owners improve their online customer experiences.

Vape Merchant FAQ

Why Shopify?

Simply put, it's the best platform for selling products online. We love the fact that age verification and security is seamless and intuitive for customers and vape business owners alike. Added benefits like the world's fastest and most reliable checkout, unified inventory with Shopify POS, and being a Canadian company are icing on the cake for us. Learn more about Shopify.

Tell me more about your exclusivity. How does this work?

We’re here to help grow your business, not compete against it. For each major urban area, we choose to work with only a single client. This allows us to grow your business, and ours, without either of us having to worry about what we’re doing for your competition.

For us to be able to offer exclusivity, we ask that you have 1 or more retail stores and an online store, or are looking to add an online store.

If you’re a new client and your business operates multiple retails stores in various cities, we cannot guarantee exclusivity in every city as we may already have engagements in those cities.

How do I know you won't share my sales and product information with your other clients?

First thing, we just think this is bad for business. Second, all our engagements are bound by strict confidentiality and non-disclosure agreements. The only things that may be mutual between your business and another client's business are the products being sold.

Why start with strategy?

Because guesswork doesn’t help you reach your goals. In fact, it does exactly the opposite and probably costs you more time and money than investing in a plan backed by strategy would in the first place. On a high level, we want you to reach your goals, and not every business has the same goals. It would be to both our detriments to assume we can offer a one size fits all product for everyone.

How much money do I need to invest?

To see meaningful results, it's going to take a monthly investment of at least $5,500 for a period of 12 or more months.

That's a good chunk of change. What's included in that monthly cost?

Your monthly payment includes the total cost of building you a brand new Shopify store and 10-months of search engine optimization and support. There are no up-front costs, big down payments, or one-time arm-and-a-leg investments here. Everything we do is financed interest free for the entire 12-month duration of the program.

Why do I have to sign up for 12-months if I just need a new online store?

The simple answer is because we don’t just build online stores. Our experience has shown us that growing vape businesses need more support in certain areas such as store management and marketing to thrive. The 12-months is enough runway for us to build and deploy your new store and for the search engine optimization program to start delivering results.

How long will it take to see results?

The answer is: it depends. There’s many factors that contribute to your success, such as:

• Product assortment: A business with a larger assortment has more opportunities to make sales simply due to having more products available.
• Size of local population: More people means more potential customers. Considering a lot of sales come from in-store purchases, it’s safe to say that a business with more foot traffic will see an increase in sales quicker than a business with less foot traffic.
• Marketing budget: Generally speaking, the more you spend on search engine optimization, the faster you can see results.

Most clients begin to see an ROI in year two of working with us. As a rule of thumb, we aim to keep your investment with us to 5-10% of your total revenue.

How do you actually market my vape shop when I can't pay for ads?

We use search engine optimization and email marketing for businesses that are prohibited from advertising; leveraging a combination of on-site technical health, killer user experiences, and unique content to rank your website in Google.

While you can also take advantage of growing a social media following on platforms like Instagram, Facebook, TikTok, et al, these platforms are not in our wheelhouse. That said, we are more than capable and happy to work with other team members and specialists who own these roles.